Refund & Cancellation Policy
Last updated: 16 June 2026
Cancellation by you
You can cancel any confirmed booking from My Bookings → Cancel. Refund eligibility is calculated as a percentage of the amount you've paid so far (sum of upfront + any EMIs auto-debited):
| Cancel before travel | Refund |
|---|---|
| ≥ 60 days | 90% |
| 30 – 59 days | 70% |
| 15 – 29 days | 50% |
| 7 – 14 days | 25% |
| < 7 days | No refund |
EMI plans: future scheduled debits are cancelled with Razorpay immediately so no further auto-debits will occur.
Reschedule
You may reschedule once per booking from My Bookings → Reschedule:
- Free of charge if requested ≥ 30 days before original travel.
- ₹2,500 reschedule fee + any fare/hotel difference if < 30 days.
- New dates must respect the EMI pre-travel buffer (15 days domestic / 30 days international) so installments can complete.
Pause EMI
Cash-flow tight this month? You can skip one upcoming EMI cycle per booking from My Bookings → Pause EMI for 1 cycle. The remaining installments continue on schedule from the next cycle.
Refund processing
- Refunds are issued back to the original payment source via Razorpay.
- UPI / wallet: usually 3–5 business days.
- Credit / debit cards: 5–7 business days (bank-dependent).
- You'll receive an email confirmation with the Razorpay refund reference once initiated.
Cancellation by us
In the rare event we cancel a booking (force majeure, supplier failure, fraud detection), you receive a 100% refund of all amounts paid, processed within 7 business days.
Disputes
Please write to admin@travelsate.in or call +91 99727 44308 before initiating a chargeback. We commit to a written response within 5 business days.